Privacy Policy

This Privacy Policy outlines how Candyland Casino ("Candyland", "we", "us", or "our") collects, uses, safeguards, and discloses your personal information when you interact with our website and services as an Australian resident. Candyland is committed to protecting your privacy and handling your data in compliance with applicable laws, including the Privacy Act 1988 (Cth).

1. Information We Collect

We collect various types of personal and non-personal information to provide our online casino services securely and efficiently. The information collected may include:

• Identification data: such as your name, date of birth, gender, and residential address.
• Contact information: such as your email address, phone number, and mailing address.
• Account details: including username, account number, and password.
• Financial information: such as payment card details, bank account numbers, and transaction history.
• Usage data: including IP address, browser type, device identifiers, access times, and referring website addresses.
• Gaming activity: records of your bets, wins, losses, deposits, withdrawals, and bonus usage.
• Communication records: including customer support queries, emails, chats, and other correspondence with Candyland Casino.
• Cookies and similar technologies: see Section 6 for further details.

2. How We Use Your Information

Candyland Casino processes your information for the following purposes:

• To create, manage, and maintain your player account.
• To verify your identity and ensure compliance with legal requirements such as age and anti-money laundering obligations.
• To process transactions, including deposits, withdrawals, and bonus credits.
• To monitor and enhance the security of our website and services.
• To provide customer support and respond to your inquiries.
• To personalise your experience and offer relevant games, promotions, and features.
• To conduct statistical analyses and improve our services.
• To comply with legal, regulatory, and licensing obligations.

3. Legal Basis for Processing

We collect and process your personal information based on one or more of the following legal grounds: your explicit consent; necessity for the performance of a contract with you; compliance with our legal obligations; and legitimate business interests, provided such interests do not override your rights and freedoms.

4. Disclosure of Your Information

Candyland Casino may disclose your information to third parties in the following circumstances:

• To third-party service providers who assist us with payment processing, identity verification, IT support, marketing, analytics, and other operational functions.
• To regulators, law enforcement agencies, and government authorities as required by law or to protect our legal rights, comply with legal proceedings, or safeguard users and the public.
• To affiliated companies and business partners strictly for the purposes described in this policy.
• To parties involved in a business transfer, such as a merger, acquisition, or sale of assets, where user data may form part of the transferred assets.

All third parties are subject to strict data protection obligations and are prohibited from using your information for any purpose other than providing services to Candyland Casino or fulfilling legal requirements.

5. International Transfers

Your personal information may be transferred to, and stored at, locations outside Australia, including jurisdictions that may not provide the same standard of data protection as Australia. In such cases, we take reasonable steps—such as contractual safeguards—to ensure your information is protected in accordance with applicable laws.

6. Use of Cookies and Tracking Technologies

Candyland Casino uses cookies and similar tracking technologies to enable essential website functionality, analyse user activity, remember preferences, and deliver personalized content. You may choose to disable cookies via your browser settings; however, this may affect the functionality and user experience of our website.

7. Data Security

We employ a range of technical and organizational measures to safeguard your personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures include encryption, secure socket layer (SSL) technology, access controls, regular security assessments, and staff training. While we strive to protect your data, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we continuously work to maintain and improve our data protection protocols.

8. Data Retention

Candyland Casino retains your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. When your information is no longer required, we will securely delete or anonymize it.

9. Your Rights and Choices

As an Australian resident, you have certain rights regarding your personal information, including the right to access, correct, or update your data, subject to applicable exceptions. You may also request the deletion of your account or object to particular types of data processing. To exercise your rights, please contact us using the contact details provided below. We may require you to verify your identity before processing your request.

10. Changes to This Policy

Candyland Casino may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or service offerings. The latest version will always be posted on our website with the effective date. We encourage you to review this page regularly to stay informed about our privacy practices.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Data Protection Officer at [email protected]. We will endeavor to respond to your inquiry as promptly as possible in accordance with applicable laws.

12. Complaints

If you believe that Candyland Casino has breached your privacy rights under Australian law, you may submit a complaint to us. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

Effective Date: 1 June 2024